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Troubleshooting

I can't find ACDGEN in my DAW's Plug-ins list

  • Check if your DAW is compatible with either AU MIDI FX or 64-bit VST3.

  • After installing ACDGEN, check if the files were properly installed at /Library/Audio/Plug-ins/VST3 and /Library/Audio/Plug-ins/Component on macOS and C:\Program Files\Steinberg\VstPlugins\VST3 on Windows.

When trying to open the installer on Windows, my anti-virus software flags it as a virus / trojan

  • The Windows installer is created using the NSIS framwework which can trigger false positives in some anti-virus software (see this page for more info).

  • If you'd rather not use the installer, please download the ACDGEN_Windows_x.x_ManualInstall.zip version of the plugin which only includes the .VST3 files that you can copy to your VST3 folder manually.

When trying to open the .pkg file on macOS, I get an error similar to "ACDGEN cannot be opened because it is from an undefined developer."

  • Right click on the .pkg file and select Open from the contextual menu.

  • Another popup will appear asking you to confirm that you'd like to open the file. Click on the "Open" button.

When scanning for the ACDGEN plugin on macOS, I get an error similar to "ACDGEN cannot be opened because it is from an undefined developer."

  • Open System Settings and navegate to Security & Privacy, General.

  • You should see a message at the bottom that says "ACDGEN cannot be opened because the developer cannot be verified".

  • Click on "Open Anyway".

  • Try scanning for plugins again in your DAW and you should now get a message that reads "macOS cannot verify the developer of ACDGEN. Are you sure you want to open it?".

  • Click on Open and you should be able to open ACDGEN from your DAW.

ACDGEN loads but I can't get any MIDI notes out of it

  • Check the How To Use section for more information about MIDI routing.

If you come across any other issues, please get in touch with us at https://spektroaudio.com/contact.